What’s eligible

In the event that you offer one thing up to a customer and also the deal is later on disputed or reversed under Reversals, Claims or Chargebacks, you are qualified to receive reimbursement under PayPal’s Seller Protection program. Whenever it is applicable, PayPal’s Seller Protection system entitles you to definitely wthhold the full purchase quantity for debit and credit card-funded deals. There’s no restriction from the wide range of re re re payments that you can get protection. By accessing the transaction details page in your PayPal account it is possible to see whether or otherwise not your deal is entitled to security under this system.

PayPal’s Seller Protection program may use each time a customer claims that:

• They didn’t authorize, or reap the benefits of, funds sent from their PayPal account (known as an “Unauthorized Transaction” claim), while the Unauthorized deal happens in an environment hosted by Paypal; or
• They didn’t get the product away from you (called an “Item maybe Not gotten” claim).

PayPal’s Seller Protection system could also use each time a deal is reversed due to a effective chargeback by a customer or whenever a bank funded payment is reversed by the buyer’s bank.

This area defines PayPal’s Seller Protection system since it pertains to you, you must also know about the effect of numerous purchase protection procedures on vendors.

Fundamental demands

To be eligible for PayPal’s Seller Protection, every one of the after fundamental needs should be met, along with any relevant extra needs:

• The address that is primary your PayPal account needs to be in the us.
• The item must certanly be a real, concrete good that may be delivered, with the exception of products susceptible to the Intangible Goods extra needs. Transactions involving things that you deliver in individual associated with re re re payment built in your real shop, can also be entitled to Seller Protection provided that the buyer taken care of the deal face-to-face by utilizing a PayPal goods and services code that is QR.
• You have to deliver the product towards the delivery target regarding the transaction details page in your account that is payPal for deal. In the event that you initially deliver the product to your recipient’s delivery target regarding the deal details page nevertheless the item is later on rerouted to a new target, you’ll not qualify for PayPal’s Seller Protection. We consequently suggest perhaps not utilizing a delivery service this is certainly arranged by the customer, so you should be able to offer legitimate evidence of delivery and distribution.
  • The delivery requirement doesn’t connect with qualified deals involving things which you deliver in individual; provided, nevertheless, which you consent to offer us with alternate proof of distribution or such extra documentation or information regarding the deal that people may request.
• You have to answer PayPal’s demands for paperwork as well as other information on time as required inside our e-mail communication through the Resolution Center with you or in our correspondence with you. You may not be eligible for Seller Protection if you do not respond to PayPal’s request for documentation and other information in the time requested.
• In the event that sale involves pre-ordered or made-to-order items, you have to deliver in the schedule you specified in the listing. Otherwise, it is strongly recommended which you ship all things within 7 days after receipt of re re payment.
• Offer evidence of delivery or shipment.
• The re re payment needs to be marked that is“eligible “partially eligible” when it comes to Unauthorized Transaction claims, or “eligible” when it comes to Item Not Received claims, for PayPal’s Seller Protection regarding the Transaction Details page.

PayPal determines, with its single discretion, whether your claim qualifies for the vendor Protection program. PayPal can make a choice, in its single discernment, based on the protection and eligibility demands, any information or paperwork supplied throughout the resolution procedure, or just about any information PayPal deems appropriate and appropriate beneath the circumstances.